I have used instant messaging several times in the past. Mainly I used it for communicating with other classmates when I was taking online classes at the University of Phoenix. Since classmates were from all over the Unites States and sometimes the world, instant messaging was the way for us to communicate with each other when we had group projects.
I can see the advantages of having IM on the webpage, but a library needs to be large enough to handle the number of messages they will receive and need to answer. My little library is not big enough for us to use this valuable tool.
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